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FAQ

HAVE A QUESTION ABOUT YOUR MACHINE?

Please send all machine-specific questions to support@clmbr.com.

DO YOU OFFER INTERNATIONAL SHIPPING?

Unfortunately, we do not offer international shipping at this time.

WHEN WILL I RECEIVE MY ORDER?

Orders may take 24-48 hours to process. We'll notify you when it has been sent.

WHAT ARE ACCEPTABLE FORMS OF PAYMENT?

We currently accept all major credit cards.

WHAT SHIPPING COURIERS DO YOU USE?

We ship via UPS. We also provide online tracking information for your order. Shipping cost varies by product weight, packaging, zip code, and shipping method. All are calculated automatically via the store website.

Important: Please double check the address entered for shipping location. It should be entered exactly how it is shown on your regular mail, or an error may occur that will delay your order being processed.

I DID NOT RECEIVE A CONFIRMATION ON MY ORDER OR ITS DELIVERY INFORMATION.

Make sure any mail from CLMBR is approved in your email to avoid it showing up in your junk mail. Check any junk mail folders for any emails from clmbr@bamko.com. If you are sure you have received nothing, please contact Contact Us for further assistance.

I ORDERED THE WRONG ITEM(S)/QUANTITY.

Please Contact Us regarding your order as soon as possible and state your Order number in the subject line to look up your order quickly.

I RECEIVED AN INCORRECT ORDER, OR I DID NOT ORDER THESE ITEMS.

If you receive an order that was not placed by anyone at that household, please Contact Us with any questions and inquiries.

I NEED TO MAKE A RETURN OR EXCHANGE

Any items purchased online may be returned for a full refund within 30 days of the original purchase date or exchanged for a different size. If you would like to start your return or exchange, please Contact Us

For a full refund within 30 days of the purchase or an exchange: items must be unwashed, unworn, and unused with all original tags and packaging. We reserve the right to refuse a refund/exchange if the returned apparel does not fall within the previously listed criteria.

The original shipping fee is non-refundable. If you wish to return/exchange merchandise, you will need to cover the shipping fees.

Once your package has been received, a refund or exchange will be issued to the original payment method within 5-7 business days.

Note: Please read the policy carefully and Contact Us before sending out any items. Only items purchased through the site can be returned or exchanged.

ADDITIONAL QUESTIONS, COMMENTS OR CONCERNS?

Please Contact Us and our customer service team will get in touch with you to meet your needs.